FREQUENTLY ASKED QUESTIONS
Due to COVID-19 shipping timeframes have been extended approx. 2-3 business days.
Orders are processed in 72 hrs and usually arrive in 3-5 business days. Business hours are M-F 9 am-5 pm EST. Any orders after 5pm are subject to next business day and then 72 hour processing time.
If you purchase Italian Curly hair please add 2-3 business days to your order.
If you purchase a WIG please add 7-10 business days after 72 hour processing time. Wigs are hand made and sewed with care.
Confirmation emails are sent to your email immediately after purchase. If you have not received that email in 24 hrs please contact us immediately. Shipping emails are sent once tracking information is established.
Overnight shipping is still subject to all processing times listed above.
Please allow 3-5 business days for standard shipping (usually 1-2).
$12 flat rate
$26 flat rate
Returns & Exchanges
Strict Return Policy:
Due to the nature of the products we sell and sanitary purpose there will be no refunds or exchanges. If we have made a mistake with your order we will correct it and contact us immediately within 24hrs of receiving items. 24 hrs starts from delivery time based on tracking number. Cancellations of order can only be done in the first 30 minutes of the order. An email should be sent to us at SHOPTRESSES@gmail.com.