Refund policy

No Returns or Exchanges

All sales are final. We do not accept returns or exchanges. Please ensure you are familiar with the hair texture you are purchasing before completing your order. We provide detailed descriptions and texture information for each product to help you make the best decision.

Missing/Wrong Item Received

If you received a missing/wrong item, you must contact us within 24 hours of delivery to have the issue resolved. Claims submitted after 24 hours will be denied. To report an issue, please contact us with your order number and a photo of the item received.